#1
Nationwide QRIS portfolio
Grew East Java's QRIS transaction portfolio to the largest sales volume portfolio across Bank Mandiri nationwide.
Surabaya, Indonesia
I bridge banking strategy, people, and technology to make execution work better.
Banking professional with 10 years of experience across Human Capital, Transaction Banking, executive-level business support, and branch leadership at Bank Mandiri — strengthened by hands-on software development, analytics, and workflow automation.
PROFILE / 2026
Multi-disciplinary by design.
Human Capital
Transaction Banking
Executive Support
Branch Leadership
Automation
About
A career built across functions, not inside one box.
I spent a decade at Bank Mandiri through progressive internal mobility across Human Capital, Transaction Banking, the Regional CEO office, and branch leadership. That path gave me a practical view of the same organization from very different angles: people processes, regional business execution, executive decision-making, and frontline operations.
My technology background adds another layer. When a workflow is repetitive, slow, or difficult to scale, I naturally look for ways to redesign it — often by building lightweight web applications, dashboards, data tools, or automation scripts myself.
I am most valuable in roles where business judgment, cross-functional coordination, data, and execution need to meet in the same room.
Selected impact
Results that changed the curve.
>100%
Savings target recovery
Recovered branch savings performance from negative growth in March–April to more than 100% of target in May and June 2026.
250+
Branches adopted
Built and deployed workflow and performance tools adopted across more than 250 branches in the region.
8,000+
Employees supported
Led the development and rollout of a digital attendance microsite supporting more than 8,000 Bank Mandiri employees across East Java during the COVID period.
Career journey
Ten years. Five perspectives.
Progressive roles across Bank Mandiri's East Java organization through internal mobility and cross-functional assignments.
2026
First Senior Manager
Branch Manager
Surabaya Pakuwon Mall · Jan 2026 – Jun 2026
- Led end-to-end branch performance, customer service, operational control, compliance, and people management.
- Recovered savings performance from negative growth to more than 100% of target in May and June 2026.
- Translated regional strategy into frontline execution and developed first-hand insight into branch operating realities.
2025
Manager
Transaction Banking Business Officer
East Java Region
- Resumed management of East Java's QRIS portfolio following a period of performance decline and restored its ranking to #2 nationwide.
- Supported branch and area teams across Surabaya Niaga, Jember, and Kediri to sustain merchant engagement and transaction growth.
- Built internal mini-applications and automation tools to streamline lead follow-up, reporting, and operational workflows.
2024
Manager
Executive Assistant to Regional CEO
East Java Region
- Prepared business analysis, performance reports, and data-driven insights to support Regional CEO decision-making.
- Coordinated with area offices, branches, regional functional units, and stakeholders on regional priorities.
- Represented the Regional CEO in selected internal and external stakeholder forums.
2022
– 2024
– 2024
Assistant Manager
Transaction Banking Business Officer
East Java Region
- Managed and grew East Java's QRIS portfolio to become Bank Mandiri's largest QRIS sales volume portfolio nationwide.
- Served as business partner for EDC and QRIS merchant activities across Surabaya Niaga, Jember, and Kediri.
2016
– 2021
– 2021
Human Capital
Human Capital Clerk
Region VIII / East Java
- Managed employee administration through SAP eHCMS, including employee data maintenance, PB10 applicant input, and civil status updates.
- Supported Main and Secondary Promotion Cycles, annual increments, and tantiem using internal applications and Excel.
- Developed an independent e-pay slip solution before the enterprise-wide Mandiri Click rollout.
Digital & automation portfolio
I turn operational problems into practical digital solutions.
Selected examples are intentionally described at a high level to protect internal business processes and data.
01Workflow Automation
WhatsApp Business Workflow Tool
Built to streamline branch and regional communication workflows, lead follow-up, and operational outreach through structured WhatsApp-based processes.
02Business Project Lead
Daily Exchange Rate & Information Microsite
Led the business-side design and delivery of a microsite combining Bank Mandiri's daily exchange rates, official promotional video content, and timely announcements in one accessible interface. Defined business requirements and coordinated implementation with a third-party development partner.
03Digital HR
Regional e-Pay Slip
Independently developed a digital pay-slip solution for Region VIII employees before the enterprise-wide Mandiri Click rollout, improving employee access to payroll information.
04Business Project Lead
Employee Presence Microsite
Led the business requirements, vendor coordination, and rollout of a digital attendance microsite supporting presence reporting for more than 8,000 employees across Bank Mandiri's East Java organization during the COVID-19 period.
05Payments Utility
QRIS Editor
Developed a utility to safely update merchant-facing QRIS information while preserving QR structure and validation requirements, helping accelerate operational QR maintenance.
06Referral Enablement
MGM Referral QR Generator
Built a self-service template that enabled employees to generate their own personalized QR codes for Bank Mandiri's MGM referral program, simplifying referral material creation and distribution.
Employee self-service for personalized referral QR creation
07Merchant Enablement
QRIS Frame Generator
Built a simple web tool that allows users to upload an existing QRIS code and instantly download a merchant-ready QRIS image with a standardized frame, making payment materials easier to prepare and distribute.
Upload → frame → download in one streamlined workflow
Capabilities
Business context first. Technology where it helps.
Banking & Business
Branch Management · Transaction Banking · QRIS & Digital Payments · Portfolio Management · Customer Experience
Human Capital
HR Operations · SAP eHCMS · Employee Administration · Promotion & Compensation Administration · Organizational Change Support
Technology & Analytics
Python · PHP · SQL · Excel Automation · AutoHotkey · Web Development · Data Analysis · Workflow Automation
Leadership & Strategy
People Management · Executive Support · Stakeholder Management · Cross-functional Coordination · Business Performance
Education
Bachelor's Degree in Information Systems (S.Kom)
Institut Bisnis dan Informatika Stikom Surabaya · 2010 – 2015
GPA3.87/ 4.00
Let's connect
Interested in what I can bring to your team?
I'm open to conversations where banking experience, business execution, people perspective, and technology can create meaningful impact together.